Shipping Policy

At TIG, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains the terms related to order processing, shipping timelines, delivery procedures, and other important shipping-related information.

By placing an order with TIG, you agree to the terms mentioned below.

Order Processing

Orders are usually processed within 1–3 business days after confirmation.
Orders placed on weekends, public holidays, or during special promotional periods may require additional processing time.
Prepaid orders are processed after successful payment confirmation.
Cash on Delivery (COD) orders may be processed after order verification.

Shipping Coverage

TIG ships products across India through trusted courier and logistics partners.
Delivery availability may vary depending on the serviceability of the customer’s location.

Estimated Delivery Time

Metro cities: Estimated delivery within 3–7 business days.
Non-metro cities and rural areas: Estimated delivery within 5–10 business days.
Delivery timelines are approximate and may vary due to courier delays, weather conditions, public holidays, operational issues, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.
TIG may offer free shipping on selected products, offers, or minimum order values.
Additional charges may apply for remote or non-serviceable locations.

Order Tracking

Once the order is shipped, customers may receive tracking details through SMS, email, or WhatsApp (where applicable).
Customers can use the tracking information to monitor delivery status.

Delivery Attempts

Courier partners may attempt delivery multiple times based on their delivery policy.
Customers are requested to ensure availability at the delivery address during the estimated delivery period.
Orders may be returned to origin if delivery attempts fail due to customer unavailability, incorrect address, or unreachable contact details.

Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details, including name, address, pin code, and contact number.
TIG will not be responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

If the package appears damaged or tampered at the time of delivery:

Customers are advised to refuse delivery or record proper proof before accepting the package.
Customers should immediately contact TIG customer support with images/videos for assistance.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

Courier service disruptions
Weather conditions
Natural disasters
Government restrictions
High order volumes
Remote location delivery limitations

TIG shall not be held liable for delays caused by circumstances beyond reasonable control.

International Shipping

Currently, TIG may or may not offer international shipping services. Availability depends on operational support and destination country regulations.

Contact Us

For shipping-related queries, order tracking support, or delivery assistance, customers may contact TIG through the official customer support channels provided on the website.

TIG – Way to Success