Return & Refund Policy

At TIG, customer satisfaction is important to us. We strive to deliver high-quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

By purchasing products from TIG, you agree to the terms mentioned below.

Return Eligibility

Customers may request a return or replacement only under the following conditions:

• Wrong product delivered
• Damaged product received
• Missing item in the package
• Product received in defective condition
• Package received in tampered condition

To be eligible for a return, customers must raise the request within the specified return period after delivery.

Conditions for Returns

Returned products must meet the following conditions:

• Product should be unused and in original condition
• Product must be returned with original packaging, labels, and accessories
• Invoice or proof of purchase may be required
• Product should not be physically damaged due to misuse or mishandling by the customer

TIG reserves the right to reject return requests that do not meet the above conditions.

Non-Returnable Products

Returns may not be accepted in the following situations:

• Product has been opened, used, or partially consumed
• Damage caused by improper handling or storage
• Return request raised after the allowed return period
• Products purchased during clearance or special sale offers, unless received damaged or defective
• Personal care or wellness products that are not suitable for return due to hygiene and safety reasons

Return Process

To request a return or replacement, customers should contact TIG customer support with the following details:

• Order ID
• Registered mobile number
• Reason for return
• Clear images or videos of the product and packaging (if applicable)

After verification, our support team will guide the customer through the return or replacement process.

Refund Policy

• Refunds for approved returns will be processed after the returned product passes quality inspection.
• Refunds for prepaid orders will be initiated to the original payment method.
• COD order refunds may be processed through bank transfer or other approved methods.
• Refund processing timelines may vary depending on banks and payment gateways.

Replacement Policy

• Replacement requests are subject to stock availability.
• If the requested product is unavailable, TIG may offer an alternative product or refund option.

Shipping Charges

• Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product delivered by TIG.
• Customers may be required to cooperate with return pickup arrangements where applicable.

Cancellation vs Return

• Orders cancelled before dispatch are governed by the Cancellation Policy.
• Orders already delivered fall under this Return & Refund Policy.

Important Note

TIG reserves the right to refuse any return, refund, or replacement request if fraudulent activity, abuse of policy, or suspicious behavior is identified.

Contact Us

For any return or refund-related assistance, customers may contact TIG customer support through the official contact details provided on the website.

TIG – Way to Success