Cancellation Policy

At TIG, we strive to provide a smooth and transparent shopping experience for all our customers. This Cancellation Policy outlines the terms and conditions related to order cancellations placed through our website or other sales channels.

By placing an order with TIG, you agree to the terms mentioned below.

Order Cancellation by Customer

• Customers can request cancellation of an order before it has been dispatched from our warehouse.
• Once the order is packed, shipped, or handed over to the courier partner, cancellation requests may not be accepted.
• To request cancellation, customers must contact our support team with the order details as soon as possible.

Cancellation of Prepaid Orders

• If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method.
• Refund processing timelines may vary depending on the payment gateway and banking partner.
• It may take several business days for the refunded amount to reflect in the customer’s account.

Cancellation of Cash on Delivery (COD) Orders

• COD orders can be cancelled before shipment confirmation.
• TIG reserves the right to limit or refuse COD orders for customers with repeated order rejections or cancellation history.

Order Cancellation by TIG

TIG reserves the right to cancel any order under the following circumstances:

• Product unavailable or out of stock
• Incomplete or incorrect shipping information
• Payment failure or verification issues
• Suspected fraudulent or suspicious transactions
• Operational, technical, or logistical issues beyond control

In such cases, customers will be informed through the registered contact details, and prepaid order amounts (if any) will be refunded accordingly.

Non-Cancellable Situations

Orders may not be eligible for cancellation if:

• The order has already been dispatched
• The product is customized or specially prepared
• Multiple failed delivery attempts have occurred due to customer unavailability
• Incorrect address or contact information has been provided by the customer

Refund for Cancelled Orders

• Approved cancellation refunds for prepaid orders will be processed within a reasonable time.
• Refund timelines may vary depending on banks, payment gateways, or financial institutions.
• Shipping charges, convenience fees, or COD charges (if applicable) may be non-refundable.

Contact for Cancellation Requests

For any cancellation-related support, customers can contact TIG customer support through the official communication channels mentioned on the website.

Please include:

• Order ID
• Registered mobile number
• Reason for cancellation

to help us process the request quickly.

TIG – Way to Success